User Data Management Policy
This User Data Management Policy explains how KOZY users can manage account information, profile visibility, location permissions, communications, privacy requests, and account deletion. It supplements the KOZY Privacy Policy. If there is a conflict, the Privacy Policy controls.
KOZY is operated by Kozy Labs, LLC, a New Jersey limited liability company and may be available in selected U.S. markets.
1. Our Data Management Principles
- Transparency — explain what we collect and why.
- User control — provide practical controls for profiles, permissions, communications, and deletion.
- Data minimization — collect information that is adequate, relevant, and reasonably necessary for the Service.
- Purpose limitation — avoid materially incompatible uses without appropriate notice or consent.
- Security — use safeguards appropriate to the nature and volume of information we handle.
- Responsible retention — keep information only as long as reasonably necessary for service, safety, fraud prevention, legal compliance, and disputes.
2. Quick Reference: What You Can Control
| Data / Feature | User Control | What Happens |
|---|---|---|
| Profile information | Edit in profile/settings where available | Updated information is reflected in your active profile, subject to security and verification limits. |
| Profile visibility | Adjust available profile fields/settings | Only fields designed to be visible are shown to other users; some core matching fields may be required for the Service. |
| Location | Allow, deny, or limit through device settings | Nearby and distance-based features may be limited if location is disabled. |
| Chat requests / messages | Accept, decline, block, report, or delete/hide locally where supported | Deleting from your view does not necessarily delete the recipient’s copy. |
| Push notifications | Manage in device settings | You may miss real-time message or safety alerts if disabled. |
| Marketing email / SMS | Use unsubscribe or STOP instructions where offered | Transactional, security, and legal messages may still be sent. |
| Account | Delete through in-app Settings or external deletion method | Active account and associated data are deleted or de-identified subject to lawful retention. |
| Privacy rights | Email info@getkozy.app | KOZY verifies and responds as required by applicable law. |
3. Managing Account and Profile Information
Users may review and edit available account and profile information through KOZY, including name, display name, email, telephone number, profile photograph, introduction, housing preferences, roommate preferences, desired location, move-in timing, and other profile details.
Certain information may not be directly editable if it is used for age eligibility, account security, verification, fraud prevention, or legal compliance. If information cannot be corrected in the app, contact info@getkozy.app.
4. Profile Visibility
KOZY is a matching platform, so selected profile information may be visible to other users. Depending on the current app design, visible information may include display name, profile photograph, age or age range, gender, introduction, roommate and housing preferences, general area, approximate distance, move-in timing, and listing information.
KOZY does not intend to publicly display passwords, private email addresses, private telephone numbers, full dates of birth, exact real-time location, government identification numbers, financial-account credentials, or private messages.
Users should not place highly sensitive information in public profile fields. KOZY will not advertise a privacy mode or visibility control unless that feature has actually been implemented.
5. Location Controls
KOZY may request location permission to identify nearby roommate or housing opportunities, calculate approximate distances, apply location-based filters, and improve regional recommendations. Users can manage location access through device settings and, where supported, choose approximate or precise location.
KOZY requests only the level of location accuracy reasonably necessary for the applicable feature. Unless a separately disclosed feature requires it and appropriate permission is obtained, KOZY does not collect continuous background location. Where available, users may manually enter a city, neighborhood, or ZIP code instead of granting device location.
6. Chat, Blocking, and Reporting Controls
Depending on the current feature set, users may be able to accept or decline chat requests, stop responding, block another user, report inappropriate behavior, and delete or hide a conversation from their own view.
Deleting or hiding a conversation from your view does not necessarily delete copies already delivered to another user. KOZY may retain message-related information when reasonably necessary for delivery, safety, fraud prevention, moderation, legal compliance, disputes, or policy enforcement.
Blocking may limit profile visibility, new chat requests, direct messages, and other supported interactions. Blocking does not erase information already copied or saved by another user and does not prevent contact outside KOZY.
7. Managing Device Permissions
Depending on active features, KOZY may request access to location, camera, photo library, notifications, or files/storage. Users can manage these permissions through device settings. Denying a permission may limit the related feature.
KOZY does not request microphone, contacts, continuous background location, or other permissions unless an active feature reasonably requires them and the request is appropriately disclosed.
8. Third-Party Sign-In
If KOZY supports Apple, Google, or another sign-in provider, users may manage that connection through the provider’s account settings. Disconnecting a third-party sign-in method does not by itself delete the KOZY account. Account deletion must be initiated through KOZY’s deletion process.
9. Privacy Access, Correction, and Portability Requests
Depending on applicable law, users may request access to personal information, correction of inaccuracies, deletion, or a portable copy of certain information. Requests may be submitted to info@getkozy.app. KOZY may use commercially reasonable steps to verify identity before fulfilling a request.
KOZY may limit or deny a request where permitted by law, including when disclosure would reveal another person’s information, compromise security, interfere with a fraud or safety investigation, violate law, reveal trade secrets, or expose legally protected information.
10. Account Deletion
KOZY provides an in-app option that allows users to initiate deletion of their entire account, not merely deactivate it. The deletion option is designed to be readily discoverable in Settings or a comparable account-management area.
Users may also initiate deletion outside the app through:
https://www.getkozy.app/account-deletion
KOZY may require reasonable verification before completing deletion. Deleting an account generally removes the active profile and active listings, terminates account access, and deletes or de-identifies associated personal information, subject to legally permitted retention. Account deletion does not require another user to delete messages, screenshots, or information already received or independently saved.
11. Deletion Timing and Backups
KOZY generally deletes or de-identifies personal information from active systems within 30 days after a verified account-deletion request, unless longer retention is reasonably necessary and permitted by law. Residual copies may remain in access-restricted backups for up to 90 days or until the ordinary backup cycle completes.
KOZY may retain limited information longer when reasonably necessary for legal compliance, user safety, fraud prevention, repeat-abuse prevention, dispute resolution, security, chargebacks, or legal claims. Retained information will not be used for unrelated purposes.
12. Consent and Sensitive Information
Where applicable law requires consent for precise geolocation or other sensitive personal information, KOZY will obtain a clear affirmative choice separate from general acceptance of the Terms. Where required, users may revoke consent through a mechanism that is at least as easy as the mechanism used to provide consent.
13. Personalization and Matching
KOZY may use profile details, housing preferences, location, searches, listing views, and interaction activity to improve matching and recommendations. Because matching is a core feature, some personalization may be necessary to provide the Service and may not be separately disabled without reducing functionality.
14. Advertising and Sale Preferences
KOZY does not currently sell personal information or precise location information to data brokers and does not currently use cross-context behavioral advertising. If those practices change, KOZY will update its Privacy Policy and provide legally required consent, opt-out, and universal opt-out mechanisms.
15. Security and Safety Records
KOZY uses reasonable administrative, technical, and organizational measures designed to protect user information. These may include encryption in transit, access controls, authentication safeguards, logging, monitoring, secure cloud infrastructure, updates, and incident-response procedures.
KOZY may retain limited safety, fraud, block, or enforcement information after account deletion when reasonably necessary to protect users or prevent repeat abuse. Such information is not retained for unrelated marketing purposes.
16. Response Times and Appeals
KOZY will respond to privacy requests within the period required by applicable law. Where the New Jersey Data Privacy Law applies, verified requests are generally answered within 45 days, subject to a permitted 45-day extension when reasonably necessary. If KOZY denies a qualifying request, the user may appeal by emailing info@getkozy.app with the subject line “Privacy Request Appeal.”
Where the New Jersey law applies, KOZY will generally respond to a qualifying appeal within 45 days and will provide information about how to submit a complaint to the New Jersey Division of Consumer Affairs if an appeal is denied and the law requires that information.
17. Policy Updates
KOZY may update this User Data Management Policy as features, geographic availability, legal requirements, and data practices evolve. Material changes may be communicated through the app, website, email, or another reasonable method. KOZY will not claim that a user control exists until the corresponding feature or process is actually available.
Contact Us
Company: Kozy Labs, LLC, a New Jersey limited liability company
Service: KOZY
Email: info@getkozy.app
Website: www.getkozy.app
Account deletion requests: www.getkozy.app/account-deletion